Technical documentation strategy
for software companies

Hello! I’m Eric Weston, technical communicator, documentation geek and enthusiastic problem solver.
Need to fix your software product documentation, retain customers and cut support costs? Let’s talk!

For your convenience, I offer some low-risk, fixed price consulting services. If these don't suit your current needs, feel free to message me or book a time slot for a short call — no sales pitch, just a listening ear and a conversation about possible next steps: Make contact

Strategy call

Have a technical documentation challenge and you're not sure of the next steps you should take? Want to check your thinking before you commit to any big changes?
Get the benefit of my 15+ years of problem-solving experiences in many different contexts. Tell me about your current situation and goals, and I’ll help you to develop the insights you need to act with more confidence. Get more clarity, make better decisions.

60 minutes, £200+VAT. Learn more

Documentation audit

Need an expert to analyse your documentation, identify weaknesses and define clear action points for improvement? Can do!
Whether you have a specific document that you want to focus on, or an entire set of documents, I can audit and deliver an incredibly useful report.

From £1,250+VAT. Learn more

How I can help you

Motive Content Ltd is a solo technical writing consultancy, offering a personal touch and close attention to your needs. I work to address the business outcomes you want:

  • Costs down, profits up

    Better documentation means fewer support calls. And outsourcing means your staff spend more time creating value in their primary roles.

  • Fewer objections, more sales

    Never underestimate how important good, consistent documentation is for your sales process.

  • Faster time to market

    My expert help on documentation frees you up to focus on other delivery requirements.

  • Repeat business

    Good documentation helps users. Happy users mean happy customers who come back (and bring others with them).

Custom engagement

Let's talk.
Make contact

Strategy call

Get more clarity, make better decisions.
Learn more

Documentation audit

Get an incredibly useful, actionable report.
Learn more

Case studies

Most of my work to date is confidential and not released to the public domain.
Still, these case studies should give you some idea of the quality of my work.

All case studies


Professional indemnity insurance
Public liability insurance

PolicyBee professional insurance


Institute of Scientific and Technical Communicators


Federation of Small Businesses

visit FSB's website